FAQs
FAQs for our raffles
As the raffles are one of our biggest fundraising campaigns, we use a company called ‘Rapport’ who are making calls on our behalf. The phone number from which calls are made is 01 4825110.
If you have a question about the raffles, please do not hesitate to email info@childrenshealth.ie or call the raffle hotline on 1800 211 785. Our team would be only too happy to help. In the meantime, you may find an answer to your question below:
What will the money raised from the raffles be used for?
Thanks to the unwavering support of our supporters, we will put the funds where they are most needed in Children’s Health Ireland at Crumlin, Temple Street, Tallaght and Connolly. Your support allows us to provide our little patients with the most up to date services and equipment – equipment that ultimately saves lives.
Where did you get my information?
You may have taken part in one of our raffles previously or we sometimes buy in our data from different agencies, who all have their own unique way of collecting information. They mainly get their data through information that people put on surveys, questionnaires, store cards, street surveys, competitions etc.
How do I get my name removed and ensure it is not used again?
If your fixed-line (landline) number is a public number (printed in the telephone book or with directory enquiries) and you are receiving marketing calls, you can contact your fixed line provider and ask them to place your number in the National Directory Database opt-out register.
If your fixed-line (landline) telephone number is ex-directory (not listed in the printed telephone book or with directory enquiries) then your fixed-line (landline) telephone provider should place your telephone number in the National Directory Database opt–out register automatically.
For more information visit https://www.comreg.ie/consumer-information/home-phone/unsolicited-contacts-national-directory-database/
If you have been contacted on a mobile number, please contact us directly on 01 7091700 or email info@childrenshealth.ie where your request will be promptly dealt with.
Fundraising FAQs
How can I be sure the individual I am speaking with is a legitimate fundraiser?
Genuine Children’s Health Foundation representatives will carry an ID badge at all times. They will also be wearing Children’s Health Foundation branded jackets and t-shirts and have a copy of the Children’s Health Foundation letter of support to hand.
If you have any doubts at all, please ask the fundraiser for more information - a genuine fundraising representative will be more than happy to answer questions and explain more about the work of Children’s Health Foundation.
If you have been approached by someone and have doubts that they are a legitimate fundraising representative, please don’t hesitate to contact us on 01 709 1700 or by email at info@childrenshealth.ie
How are monthly donations used?
Regular gifts via direct debit allow us to plan for the future by ensuring that Children’s Health Foundation has a consistent, predictable income to fund the vital work caring for the children of Ireland.
Funds raised will go where there is most need across Children's Health Ireland at Crumlin, Temple Street Tallaght and Connolly to help provide life-saving equipment and vital supports, to deliver new cutting-edge and innovative services and treatments, and to facilitate paediatric research. For every €1 raised, only 5.65 cents is spent on administration and governance costs.
Can I make a once-off cash gift?
Please note our fundraising representatives will never ask for cash donations and cannot accept cash donations in person. If you would like to make a once-off donation please visit our donation page.
Are my personal and banking details are safe?
Yes. Please be assured that data shared between our fundraising partner C3 Marketing and Children’s Health Foundation is done so securely and is encrypted.
Why does Children’s Health Foundation use a third-party supplier?
By partnering with C3 Marketing we know our face-to-face fundraising activity will be cost-effective and based on the expertise of experienced professionals within the sector.
Who should I contact if I want to cancel my direct debit?
Please contact Children’s Health Foundation directly to cancel your direct debit or reduce your direct debit amount. You can reach us by phone on 01 709 1700 or by email at info@childrenshealth.ie