FAQs
Fundraising FAQs
How are your fundraisers responding to COVID-19?
Our fundraising representatives will be wearing face masks, a social distancing pin on their jacket and will be issued with a personal bottle of hand sanitiser, which they will use throughout each day.
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All of our fundraising representatives have received comprehensive training on adhering to social distancing guidelines, on the use of their personal protective equipment and on hygiene and coughing and sneezing etiquette.  
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We have adapted our sign-up process so that it can now be completed at a safe distance without passing items.
How can I be sure the individual I am speaking with is a legitimate fundraiser?
Genuine Children’s Health Foundation representatives will carry an ID badge at all times. They will also be wearing Children’s Health Foundation branded jackets and t-shirts and have a copy of the Children’s Health Foundation letter of support to hand.
If you have any doubts at all, please ask the fundraiser for more information - a genuine fundraising representative will be more than happy to answer questions and explain more about the work of Children’s Health Foundation.
If you have been approached by someone and have doubts that they are a legitimate fundraising representative, please don’t hesitate to contact us on 01 709 1700 or by email at info@childrenshealth.ie
How are monthly donations used?
Regular gifts via direct debit allow us to plan for the future by ensuring that Children’s Health Foundation has a consistent, predictable income to fund the vital work caring for the children of Ireland.
Funds raised will go where there is most need across Children's Health Ireland at Crumlin, Temple Street Tallaght and Connolly to help provide life-saving equipment and vital supports, to deliver new cutting-edge and innovative services and treatments, and to facilitate paediatric research. For every €1 raised, only 5.65 cents is spent on administration and governance costs. 
How are monthly donations used?
Regular gifts via direct debit allow us to plan for the future by ensuring that Children’s Health Foundation has a consistent, predictable income to fund the vital work caring for the children of Ireland.
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Funds raised will go where there is most need across CHI at Crumlin, CHI at Temple Street and CHI at Connolly to help provide life-saving equipment and vital supports, to deliver new cutting-edge and innovative services and treatments, and to facilitate paediatric research. For every €1 raised, only 5.65 cents is spent on administration and governance costs. 
Can I make a once-off cash gift?
Please note our fundraising representatives will never ask for cash donations and cannot accept cash donations in person. If you would like to make a once-off donation please visit our donation page. 
Are my personal and banking details are safe? 
Yes. Please be assured that data shared between our fundraising partner C3 Marketing and Children’s Health Foundation is done so securely and is encrypted.
Why does Children’s Health Foundation use a third-party supplier?
By partnering with C3 Marketing we know our face-to-face fundraising activity will be cost-effective and based on the expertise of experienced professionals within the sector.
Who should I contact if I want to cancel my direct debit?
Please contact Children’s Health Foundation directly to cancel your direct debit or reduce your direct debit amount. You can reach us by phone on 01 709 1700 or by email at info@childrenshealth.ie
Raffle FAQ
As the raffles are two of our biggest fundraising campaigns, we use a company called ‘Rapport’ who are making calls on our behalf. The phone number from which calls are made is 0 15294276.
If you have a question about the raffles, please do not hesitate to email raffle@childrenshealth.ie or call 1800 211 785. Our team would be only too happy to help.
What will the money raised from this raffle be used for?
This year, thanks to the unwavering support of our donors, we hope to purchase essential pieces of life-saving equipment like high-tech lasers for complex eye operations, ventilators for critically-ill children and cutting-edge scanning equipment for theatre.
Ventilators
- On average one child is admitted to Children's Health Ireland Intensive Care every day. Over 1,000 children and babies are admitted to the critical care wards at Children's Health Ireland.
- 61% of children in ICU require ventilation for up to 5 days. 60% of children in Children's Health Ireland ICU require ventilation to keep them breathing.
Many fragile new-born babies must be ventilated to ensure they are strong enough for a vital operation. Babies as young as 1 day old are treated in our High Dependency Unit on ventilation.
Their support allows us to provide our little patients with the most up to date equipment on the market – equipment that ultimately saves lives.
Where did you get my information?
We buy in our data from different agencies who all have their own unique way of collecting information. They mainly get their data through the information that people put on surveys, questionnaires, store cards, street surveys, competitions etc.
How do I get my name removed and ensure it is not used again?
If your fixed-line (landline) number is a public number (printed in the telephone book or with directory enquiries) and you are receiving marketing calls you can contact your fixed line provider and ask them to place your number in the National Directory Database opt out register.
If your fixed-line (landline) telephone number is ex-directory (not listed in the printed telephone book or with directory enquiries) then your fixed-line (landline) telephone provider should place your telephone number in the National Directory Database opt–out register automatically. For more information visit https://www.comreg.ie/consumer-information/home-phone/unsolicited-contacts-national-directory-database/
If you have been contacted on a mobile number, please contact us directly on 01 878 4344 or email raffle@childrenshealth.ie where your request will be promptly dealt with.
If I’m not from Dublin, why should I help raise funds for a Dublin hospital?
Children's Health Ireland at Crumlin, Temple Street, Tallaght and Connolly are the hospital and urgent care centres for paediatric care in Ireland. Major specialities across Children's Health Ireland today include neonatal and paediatric surgery, neurology, neurosurgery, nephrology, orthopaedics, ENT and plastic surgery. Children's Health Ireland also includes the National Centre for Paediatric Ophthalmology, the National Paediatric Craniofacial Centre (NPCC), the National Airway Management Centre, the Irish Meningitis & Sepsis Reference Laboratory (IMSRL), the National Centre for Inherited Metabolic Disorders (NCIMD) and the National Newborn Screening Centre (NNBSC). They cater for children from all over Ireland. There are over 45% of inpatients from outside Dublin.
What did the money raised from the raffle last year fund?
The funds from last year’s raffle went towards purchasing a new ultrasounds scanner for the radiology department, as well as 38 brand new paediatric cots.